Shipping
With TestDiet® you have the widest range of shipping options.
In most areas of the United States and Canada our network of Certified LabDiet Dealers will provide personal attention and service for your order, delivering products to you as and when you want at reasonable rates. You receive the world-class quality and expertise of Purina . . . the personal service and attention of local professional dealers. For example, your Certified LabDiet® Dealer can assure that your diets are delivered in one consolidated shipment, rather than "piece-meal" through common carriers (UPS, FedEx, etc.); or, that they are stocked for you in their local warehouse to provide you "just-in-time" delivery – as you choose.
Of course, if you need faster service, your orders can be shipped direct to you from TestDiet® by the carrier of your choice (i.e, UPS, FedEx, DHL, and similar services; or by truck). Within the contiguous 48 states, for shipping and handling, by regular "ground" UPS service, we charge $1.00 per kg east of the Rocky Mountains, $2.00 per kg to the Rockies and west. For premium services (e.g. "second-day" or "overnight") additional charges will apply.
In Europe, generally, for new projects, when new diets need to be formulated, or when nutritional consultation is required, it is best to contact us directly. When you are re-ordering a diet, you may find it more convenient to contact our European distributor directly. In either event, your order will generally be billed through IPS. Throughout the European Union and other European nations, excellent professional customer service is provided by:
IPS Product Supplies Ltd / BCM IPS LTD
London WC1N 3XX UK
Tel: +44 (0)870 600 1616 Fax: +44 (0)870 600 1615 Email: customers@ipsltd.biz
In the rest of the world, for formulating new diets, nutritional consultation, or re-orders, contact us directly. We provide rapid service around the globe. Via airfreight, you can receive your diets usually within five days transit time or less, often overnight. In many parts of the world, we have dealers or representatives to provide professional local attention to your research requirements.
Transit Time and Product Stability
Our TestDiet® products, whether purified or grain-based, are routinely shipped by various methods. Depending upon where you are located and what method of shipment you choose (and how much you want to pay for freight), transit time can be as short as one day or as long as two-three weeks. With rare exceptions, these products are perfectly stable for those transit times even though upon arrival we recommend that hey be stored n a cool, dry place; refrigerated if available. For some very-high-fat diets, especially when shipped during the hot summer months, we will recommend "second-day" or "overnight" shipping, not so much to prevent spoiling as to preserve the pellet shape of the diet which may begin to crumble with extended exposure to elevated ambient temperature.
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